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With our 100% Satisfaction Guarantee, you can have complete confidence in your stay with The Resort. If your accommodations do not meet your expectations, please inform the Front Desk within 30 minutes of your check-in and we will make every effort to remedy the situation. Should we be unable to resolve the issue, we will find suitable lodging for you or cancel and refund your stay.
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The Resort At Governor's Crossing is staffed 24 hours per day, and ready to answer your questions.
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Frequently Asked Questions
- Is this some kind of Time-Share scheme?
- No. The Resort at Governor's Crossing is a condominium complex. Homeowners who choose to participate in the nightly rental program offer their condo for rent, much like a cabin owner does.
- Do you have hidden Cleaning Fees?
- No. Daily housekeeping is limited to fresh towels and toiletries, and trash removal. Full-service (linen change, vacuuming, etc) is available for an extra fee.
- Is your water park open to the public?
- No. The water park is for enjoyment of our guests/owners only.
- Is there an 'additional person' fee for the waterpark?
- No. Every guest in your unit is welcome at the waterpark.
- What kind of Continental Breakfast do you offer?
- Because each unit is equipped with a kitchen, The Resort does not offer a breakfast.
- What time is check-in/check-out?
- Check-in is at 4:00pm, Check-out is 11:00am
- Are there age/height restrictions for activities at the water park?
- Due to manufacturer's safety specifications, there is a 36" minimum height requirement on water slides. Under 48" may be required to wear life jacket.
- Where are you located?
- 225 Collier Drive, Sevierville, Tennessee. GPS: Latitude 35.8375566 Longitude -83.561493
- I've read a bad review about your property, what's up with that?
- We appreciate all of our guests' feedback, whether positive or negative. Occasionally a guest will have a bad experience but not mention anything while they are here. When we see a negative review on an third party site, we attempt to address any unresolved issues - but it is much easier accomplish this when the guest is still 'in-house'. We take our online reputation seriously - if you have any specific concerns, feel free to call us. And, when you are our guest, please let the Front Desk know of any issues - they are there to help!
[As an aside, when looking at online reviews, also look at the reviewer's stats. If they have only reviewed one place (whether positive or negative), keep this in mind.]
- How big are the condos?
- Queen/King Studio - Approximate Square Footage: 400-500
- King/Sofa Studio - Approximate Square Footage: 600
- One Bedroom - Approximate Square Footage: 710
- Two Bedroom - Approximate Square Footage: 1064
- Three Bedroom - Approximate Square Footage: 1720
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